Terms of Service

1. Agreement and eligibility

These Terms govern your access to OpenRemix, including its image and video generation tools, reference uploads, creative history, credits, subscriptions, APIs, and support channels. By creating an account, purchasing credits, or using the service, you agree to these Terms and the Content Policy.

You must be legally able to enter into this agreement. If you use OpenRemix for an organization, you confirm that you have authority to bind that organization. Do not use the service if applicable law prohibits you from doing so.

2. What the service provides

OpenRemix is an independent creative workspace for AI-assisted product images, ad variations, videos, reference-guided generation, prompt drafting, asset history, and related workflows. It is not an official ByteDance, Doubao, Seed, or Seedance corporate website.

Models, providers, generation time, resolution, duration, output quality, reference limits, and credit cost can change according to provider capacity, selected settings, account status, safety requirements, and product development. We may add, remove, limit, or suspend a feature when reasonably necessary for reliability, legal compliance, security, abuse prevention, or provider availability.

3. Your account

You are responsible for your credentials, sign-in methods, API keys, workspace access, and activity under your account. Information you provide must be accurate and kept current. Tell us promptly through Contact or support if you believe your account, payment method, credits, or content has been accessed without authorization.

You may not sell, lease, share, or transfer an account in a way that defeats account limits, security controls, or plan restrictions.

4. Inputs, references, and instructions

You retain the rights you already hold in prompts, product information, images, video, audio, and other materials you submit. You grant us and the service providers involved in fulfilling your request a limited permission to host, process, transmit, reproduce, and transform those materials only as needed to operate, secure, and improve the requested service.

You must have all rights, permissions, releases, and lawful bases needed for your inputs. Do not upload confidential information, personal data, likenesses, trademarks, copyrighted works, or trade secrets unless you are authorized to use them in the requested AI workflow.

5. Generated outputs

Subject to these Terms, you may use generated outputs to the extent permitted by applicable law and any terms that apply to the selected model or provider. We do not claim ownership of rights you already hold in your inputs.

AI outputs can contain errors, artifacts, distorted text, inaccurate product details, unsafe claims, or unintended similarities. You are responsible for reviewing every output before publishing, advertising, selling, or relying on it. OpenRemix does not guarantee that an output is unique, protectable, non-infringing, factually accurate, accepted by a marketplace, or suitable for a particular commercial purpose.

6. Acceptable use

You must follow the Content Policy. You may not use OpenRemix to:

• break applicable law or violate intellectual property, privacy, publicity, consumer-protection, or other rights;
• create fraud, spam, malware, deceptive impersonation, non-consensual intimate content, or other harmful material;
• misrepresent independent output as official output from Seedance, ByteDance, a model provider, a person, or a brand;
• bypass moderation, authentication, rate limits, credit controls, payment systems, storage restrictions, or generation queues;
• probe, disrupt, overload, scrape, reverse engineer, or gain unauthorized access to the service; or
• resell access or automate requests in a way not expressly allowed by your plan or an applicable API agreement.

7. Credits, prices, and taxes

Paid generations, model calls, storage, subscriptions, and other premium features may consume credits or require payment. The estimate shown before generation is based on the selected model and settings; a changed model, duration, resolution, audio option, reference mode, or provider route can change the final cost.

Credits are a limited contractual right to use eligible service features. They are not money, do not earn interest, have no cash value outside the service, and may be subject to plan-specific validity or expiration. You are responsible for applicable taxes and accurate billing information.

8. Subscriptions, cancellation, and refunds

If you purchase a recurring plan, you authorize the disclosed recurring charge until you cancel. Where the payment provider supports cancellation, cancellation takes effect according to the date shown in your billing settings or provider receipt and stops future renewals; it does not automatically reverse a charge already completed.

Confirmed failed generation tasks may receive an automatic return of the credits charged for that task. Payment refunds, duplicate charges, service failures, and subscription cancellations are handled under the Refund Policy, the plan terms shown at checkout, and any non-waivable consumer rights that apply to you.

9. Third-party services

The service relies on third parties for model inference, storage, authentication, payments, email, analytics, security, and infrastructure. Their availability and terms can affect the service. Your use of a third-party model, payment method, or linked account may also be governed by that provider's terms.

10. Service intellectual property

The OpenRemix interface, software, workflow design, code, documentation, brand assets, and service features are owned by us or our licensors and protected by applicable law. These Terms do not transfer ownership of the service, our marks, or third-party marks.

11. Suspension and termination

We may restrict, suspend, or terminate access when reasonably necessary to address a Terms or policy violation, fraud, charge abuse, security or legal risk, system harm, non-payment, or provider restriction. Where practical, we will provide notice or an opportunity to correct the issue. You may stop using the service or close your account through available settings or support.

12. Availability and disclaimers

The service is provided on an “as available” basis. To the extent permitted by law, we do not promise uninterrupted access, a particular model, exact prompt following, generation success, permanent storage, specific output quality, or fitness for a particular purpose. Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, OpenRemix and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profit, revenue, opportunity, data, content, credits, or goodwill arising from the service. Any limitation applies only to the extent allowed by the law that applies to you.

14. Changes and contact

We may update these Terms when the product, providers, prices, credit rules, or legal requirements change. The date above identifies the current version. If a change materially affects existing users, we will provide reasonable notice where appropriate.

Questions about these Terms, billing, account access, rights, or content concerns can be sent through Contact or to support@openremix.app.